Contact support
Email support@devectus.com.au with “SenderDeck support” in the subject. Include the provider (Google or Microsoft), the affected account address, the approximate time of the issue and any error text. Do not send passwords, OAuth tokens, authentication codes or confidential message content.
DEVECTUS provides support from Melbourne, Australia. Response timing depends on severity, service status and any applicable customer agreement.
Common connection issues
- Admin approval required: your Microsoft 365 administrator may need to approve SenderDeck for your organisation.
- Google test user restriction: during testing, the Google account must be listed as an approved test user.
- Expired authorisation: disconnect the affected account and reconnect it to obtain fresh provider consent.
- Wrong sender: review account labels and explicitly select the required sender before drafting.
Disconnect or revoke access
Use SenderDeck’s connection manager to disconnect an account. You can also revoke access in your Google Account’s third-party connections or your Microsoft account’s application consent settings. Revocation prevents future access but does not delete email or drafts stored by the provider.
Privacy and security
Privacy requests should be sent to privacy@devectus.com.au. Security reports should follow the guidance on the SenderDeck Security page.
DEVECTUS
DEVECTUS Pty Ltd
Level 33, 385 Bourke Street
Melbourne VIC 3000, Australia
devectus.com.au/contact